Privacy – Terms and Conditions


  • The Pawn Wine Co. is committed to best-practice privacy standards

    We are committed to protecting your personal information and letting you know the type of information we collect and how this information is used. Our Policy is based on the National Privacy Principles, developed by the Office of the Australian Federal Privacy Commissioner which came into effect 21 December 2001. The Pawn Wine Co. also intends to comply with any guidelines or laws introduced in Australia to strengthen protections for your privacy.

  • Collecting information about you

    The amount of information we collect about you depends on your use of our website. The only personal information we collect is what you tell us about yourself, for instance through surveys and newsletter registrations.

    We use your personal information for research or to improve our site and the services we offer you. We analyse the data for certain trends and statistics, such as which parts of our site users are visiting and how long they spend there. This information is compiled and analysed on an aggregated basis. We may share this aggregated information with our content providers to assist them in understanding our services but we do not give our content providers aggregated information that would allow them to identify you personally.

  • Our use of ‘cookies’

    Some of the pages found on the The Pawn Wine Co. website use ‘cookies’ to help us remember who you are. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive for record-keeping purposes. Cookies help us to provide you with services and features that are tailored to your needs when you visit the The Pawn Wine Co. website again.

    Cookies in themselves do not personally identify users, although they do identify a user’s browsers. The cookies simply operate as a unique identifier.
    This lets us know what you find interesting and useful, which allows us to keep improving our web site and provide you with a personalised service.
    Most web browsers are set to accept cookies. If you do not wish to receive any cookies you may set your browser to refuse them, although this means you may not be able to use certain features on our site and you may be required to re-enter your password more frequently during a session.

  • Our use and disclosure of your personal information

    The Pawn Wine Co. will not use or disclose any information about you without your consent unless legally required to do so or if we consider it necessary to:

    • provide you with the service you have requested;
    • protect the rights or property of The Pawn Wine Co. any user of The Pawn Wine Co. or any member of the public; or
    • lessen or prevent a serious threat to a person’s life, health or safety.

    The Pawn Wine Co. will seek to take all reasonable steps to keep any information we hold about you secure, accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities.

    The Pawn Wine Co. will take all reasonable steps to ensure that our employees and contractors respect the confidentiality of any personal information held by The Pawn Wine Co.. You should contact us immediately if there is any unauthorised use of your account or any other breach of security. However, The Pawn Wine Co. does not accept responsibility for any consequences of the unauthorised access to your information.

  • What else you should know about privacy

    You should always close your browser upon leaving the website, especially if you share a computer with someone else or are using a computer in a public place to ensure that others cannot access your personal information and correspondence. You are responsible for the security of and access to your own computer.

    To the extent that you disclose information on the Internet to parties other than The Pawn Wine Co., different rules may apply to the use and disclosure of your personal information. Since we do not control the privacy policies of third parties, you are subject to their privacy customs and policies. We encourage you to ask questions before you disclose your personal information to others.

    Ultimately you are solely responsible for maintaining the secrecy of your username and passwords and any account information.

  • If you have a problem

    Our customers are very valuable to us. If you have an inquiry relating to privacy or our Terms of Use, please email us. If you have any problems with our website or a general problem or complaint, please contact us. We take these issues seriously and will endeavour to address your concerns in the shortest possible time.

  • More on privacy

    You can obtain further information about privacy in Australia and the protection of your personal information on the Australian Federal Privacy Commissioner’s web site.

  • Security Information

    The Pawn Wine Co. uses SecurePay’s Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client’s browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.

    A client’s credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant’s bank. The bank also sends confirmation information via the same encryption technology back to the client’s browser. These secure processes provide clients with peace of mind when purchasing online.


  • Delivery and Returns

    We are committed to resolving any problems that our clients experience with product delivery. If you have any questions or issues regarding the delivery of your products, please contact us on 0438373247.

  • Sale of Alcohol

    It is illegal to sell alcohol to persons under 18 years of age. By entering into a sale to purchase our wines, you are certifying that you are 18 years of age or older.

  • Vintages

    Vintages are subject to change without notice, although every attempt will be made to notify customers by email or telephone prior to dispatch of stock.

  • Delivery Policy

    The Pawn Wine Co. will only deliver within Australia.

  • Our Delivery Carriers

    Currently The Pawn Wine Co. uses Australia Post to deliver to all states and territories. Australia Post is committed to providing The Pawn Wine Co. with a high-quality parcel service and is able to provide consistent on-time delivery through their modern and efficient networks.

  • Where do we deliver?

    The Pawn Wine Co. can deliver to anywhere in Australia. If you are unsure whether we can deliver to the area that you live in, please contact us on 0438373247. Please note that all Australia Post deliveries to rural areas will be left at the local Post Office. Please note that for ease of delivery and tracking, we prefer that where possible you provide a Business Delivery Address. Your purchases can then be delivered during normal business hours and signed for upon receipt.

  • Delivery charges and shipping policy

    All orders must consist of one or more full dozens (12 bottles).

    Delivery costs: The Following freight charges apply per case up to and including 5 dozen bottles – $10 per case. Delivery for 6 dozen or more is free.

    For Norfolk Island, Christmas Islands, Cocoa Islands and Antarctica deliveries please contact us directly.

    Australian registered post: Delivery in 2-10 working days.

  • Calling Cards

    Occasionally Australia Post may leave your purchases at the local Post Office as they have been unable to deliver to your specified delivery address. In this instance Australia Post will leave a Calling Card for you, advising the location of your purchases. If Australia Post does not hear from you within 7 days of leaving a Calling Card, they will contact The Pawn Wine Co. to clarify further action.

  • Returns Policy

    If there is a fault with any The Pawn Wine Co. wine, replacement will be made with currently available vintage stock. Please contact 0438373247 to notify of any faulty product. Refunds will not be provided unless by mutual agreement.

    Risk and Title in the goods passes to the customer upon delivery of the goods to the nominated address.

  • Undeliverable Goods

    The carrier will advise The Pawn Wine Co. if they are unable to deliver a particular item. We will then attempt to contact you to arrange re-delivery.